Frequently Asked Questions

HomeFrequently Asked Questions

Learn more about the history of our company and how we can assist you.

Our experienced professionals at CritterPro have been serving residential, commercial, and government facilities throughout the region since 2017. We hold ourselves to the highest standards when it comes to wildlife removal and exclusion services, making us the go-to partner for all kinds of wildlife control needs. Check out our responses to the following FAQs to discover how we can serve you.

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What key services do you offer?

We specialize in professional wildlife removal and wildlife exclusion services to keep unwanted animals out of your property. In addition to wildlife control, we provide full-service animal damage repair, insulation removal, attic services, sanitization, bio-remediation, pond services, pest control, and termite control.

What are your standard business hours?

Our business hours are from 8:00 AM to 6:00 PM, seven days a week. However, we also provide 24/7 emergency wildlife response for urgent situations that require immediate attention.

Do you offer a warranty on your wildlife and exclusion work?

Yes, we’re proud to stand behind our workmanship and the effectiveness of our solutions. We proudly offer multi-year, transferable warranties, and even lifetime warranties on certain services to give you lasting peace of mind.

What is your process for handling a wildlife issue?

First, we’ll conduct a thorough inspection to identify entry points and nesting sites. Once we understand the scope of the issue, we’ll give you a custom quote along with a detailed action plan. If you agree, we’ll provide safe removal services, always relying on humane techniques. Once the animal is removed, we’ll implement preventative measures to keep your property safe from future wildlife problems.

Why should I choose your business over a standard pest control company?

While we do offer high-quality pest control, our specialty is advanced wildlife exclusion and control. Standard pest companies often rely solely on sprays or traps, whereas we focus on modifying structures and sealing entry points to solve the root of your wildlife problem. We utilize science-backed methods, employ certified wildlife technicians, and offer unmatched multi-year warranties.

Are your technicians certified and trained?

Absolutely. Our team of Certified Wildlife Technicians have the tools, experience, and legal knowledge required to safely and effectively handle wildlife situations throughout the region.

Do you serve both residential and commercial properties?

Yes, our team has the expertise to protect and restore homes, commercial spaces, restaurants, vacation rentals, and even large-scale government facilities. No project is too small or too complex for our team.

What kinds of wild animals are you equipped to handle?

We offer comprehensive removal solutions for a wide variety of local wildlife. Our technicians regularly handle raccoons, squirrels, bats, birds, snakes, skunks, opossums, coyotes, beavers, groundhogs, and feral pigs.

Are your wildlife removal processes humane?

Absolutely. We implement targeted, science-backed solutions that focus on ensuring the safety and well-being of the animals we remove. We specialize in safe trapping and exclusion methods to securely move unwanted animals away from your property.

What exactly is "wildlife exclusion"?

Wildlife exclusion is the practice of modifying your property’s structure to physically prevent animals from entering. Instead of just trapping a nuisance animal, we identify all current and potential entry points and permanently seal them using professional-grade, animal-proof materials.

Do you offer structural repair services?

Yes, we offer comprehensive animal damage repair services. Whether a raccoon has torn up your roof shingles or a squirrel has chewed through your wooden soffits, our skilled technicians can efficiently restore your property to its former condition.

What materials do you use to prevent future wildlife problems?

We use durable, high-grade, and weather-resistant materials specifically designed to withstand animal teeth and claws. This includes heavy-duty galvanized steel mesh, flashing, custom metal structural guards, and professional sealants to keep your property protected.

Why is attic sanitization and bio-remediation necessary after wildlife removal?

Animals like raccoons, bats, and squirrels frequently leave behind urine, feces, pheromones, parasites, and nesting materials. These contaminated materials can pose health hazards, cause foul odors, and release pheromones that attract other wildlife to your home. Our bio-remediation process removes these hazards completely.

Can you replace attic insulation that has been damaged by wildlife?

Yes, we handle the entire process. We offer professional insulation removal to safely extract soiled, compressed, or ruined insulation, followed by a thorough decontamination of the attic space before installing fresh, clean insulation.

How do you eliminate the odors left behind by nesting wildlife?

We use specialized sanitization products and deodorizing agents that neutralize organic odors at a molecular level rather than just masking them. This completely eliminates the scent trail, protecting your indoor air quality and discouraging other animals from exploring the area.

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Call (865) 978-3868